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Because our pieces are handmade, with textures and nuances that styled photos don’t always capture. For high ticket items, we invite you to browse and find inspiration here, but visit in person when you’re ready to make a purchase. It’s the surest way to ensure satisfaction - and value for your hard-earned money.

Totem Pro is our customer reward program. It is free and open to all our customers.

Members get early access to new arrivals, exclusive pricing, instalment payment options (lay-by) and invitations to private events. You can sign up directly via this link.

Yes. Lay-by is offered exclusively to Totem Pro members. A 30% deposit secures your item, with the balance payable in interest-free instalments over 3 months. For full details or to activate a layby, contact us on WhatsApp.

Yes, we deliver within Nairobi and across Kenya. Delivery costs are calculated based on your location and will be shared at the point of order confirmation.

Absolutely. You can choose to complete your order via WhatsApp, where we’ll guide you through product details, payment and delivery.

See our full Refund policy for more.

Totem’s production, shipping, and warehousing costs are primarily billed in USD. Listing our prices in the same currency is a deliberate decision because it allows us to manage our supply chain sustainably and price with consistency.

That said, we do accept payment in KES.

Totem sources from across the globe. We work with artisan collectives, workshops, and small-scale producers whose techniques and materials align with our design language - natural, grounded, and enduring.

This includes partnerships with local makers in Kenya, Eswatini, Indonesia, Vietnam, and South Africa.

We currently do not offer custom pieces. Every item is selected for its integrity as-is.

For trade clients or interior designers sourcing for projects, we’re open to discussing tailored options depending on volume and lead times. Reach out directly to explore possibilities.

The warehouse is at Nairobi Gate Industrial Park along the Eastern Bypass. See location pin.