Refund policy
Delivery Damage & Visible Defects
Any visible damage or defect must be reported at the time of delivery and noted prior to signing the delivery acknowledgement.
Where a defect is not reasonably visible at delivery, it must be reported within twenty-four (24) hours of receipt.
Thereafter, all claims will be handled in accordance with the Warranty Policy.
Manufacturing Defects
Manufacturing defects are addressed in accordance with the Warranty & Warranty Period section of these Terms & Conditions.
Cancellations
For in-stock items, cancellations must be communicated at least twenty-four (24) hours prior to the scheduled delivery.
Cancellations requested less than 24 hours prior to delivery will not be accepted.
Approved cancellations are subject to a minimum administrative deduction of ten percent (10%) of the total order value.
Delivery charges will not be refunded where transport has been arranged or delivery has been attempted.
Custom or made-to-order items are non-cancellable and non-refundable once production or procurement has commenced.
Refunds for approved cancellations will be processed within twenty-one (21) business days from the date of written cancellation confirmation from Artisanal Fifty Five Ltd.
Artisanal Fifty Five Ltd reserves the right, at its sole discretion, to offer store credit in place of a refund where appropriate.
Sale or Discounted Items
Sale items are not eligible for return or exchange.
Pickup Orders
Items collected from the store must be inspected at the time of pickup. We are not liable for damage once items leave the premises.
Fit & Access Responsibility
Product dimensions are provided prior to purchase. Customers are responsible for confirming that products will fit through doors, lifts, staircases, hallways, and all access points at the delivery location.
Returns, cancellations, or refunds will not be accepted due to access limitations, measurement errors, or failure of the product to fit into the intended space.