The Piece That Pulls It All Together

The way an outfit comes together often comes down to the finishing touches. A home works the same way.

You can have the right sofa, the right table, the right layout - and still feel like something is missing. Not wrong. Just… unfinished.

More often than not, it comes down to the light.

Lighting quietly shapes how a space feels. When it’s too direct, everything feels harsh. When it’s softened, the room settles into something calmer, warmer and easier to be in.

And that shift usually comes from the lampshade.

Lampshades made from natural materials, like woven fibres, linen and grass, diffuse light rather than expose it. Their texture softens the brightness and warms the tone, so the light sits more comfortably in the room.

A bedside feels calmer. A corner starts to make sense. A space that felt almost there finally comes together.

With Earth Day approaching, we’re inviting you into a small edit centred on softening light — bringing together lampshades and candles made from natural materials, and chosen for how they soften light and bring a space together.

Browse the catalogue to explore the full Earth Day edit.

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A Different Way to Receive Gifts

Gifting is often generous, but not always aligned with your space. The Totem Registry offers a more considered way to receive what your home truly calls for.

FAQs

Why can’t I checkout on the website?

Because our pieces are handmade, with textures and nuances that styled photos don’t always capture. For high ticket items, we invite you to browse and find inspiration here, but visit in person when you’re ready to make a purchase. It’s the surest way to ensure satisfaction - and value for your hard-earned money.

What is Totem Pro?

Totem Pro is our customer reward program. It is free and open to all our customers.

Members get early access to new arrivals, exclusive pricing, instalment payment options (lay-by) and invitations to private events. You can sign up directly via this link.

Is lay-by available?

Yes. Lay-by is offered exclusively to Totem Pro members. A 50% deposit secures your item, with the balance payable in interest-free instalments over 2 months. For full details or to activate a layby, contact us on WhatsApp.

Do you offer delivery?

Yes, we deliver within Nairobi and across Kenya. Delivery costs are calculated based on your location and will be shared at the point of order confirmation.

Can I shop through WhatsApp?

Absolutely. You can choose to complete your order via WhatsApp, where we’ll guide you through product details, payment and delivery.

Do you offer refunds/exchanges?

See our full Refund policy for more.

Why are your prices listed in USD?

Totem’s production, shipping, and warehousing costs are primarily billed in USD. Listing our prices in the same currency is a deliberate decision because it allows us to manage our supply chain sustainably and price with consistency.

That said, we do accept payment in KES.

Where are your products made - and why do you import?

Totem sources from across the globe. We work with artisan collectives, workshops, and small-scale producers whose techniques and materials align with our design language - natural, grounded, and enduring.

This includes partnerships with local makers in Kenya, Eswatini, Indonesia, Vietnam, and South Africa.

Can I customise an item?

We currently do not offer custom pieces. Every item is selected for its integrity as-is.

For trade clients or interior designers sourcing for projects, we’re open to discussing tailored options depending on volume and lead times. Reach out directly to explore possibilities.

Where is your warehouse located?

The warehouse is at Nairobi Gate Industrial Park along the Eastern Bypass. See location pin.

Our delivery promise

We deliver when we say we will. Your order will arrive safely, fully intact, and well wrapped. Our team assembles on-site and removes all packaging.

thoughtful resolution

Things don’t always go to plan. When they don’t, we’ll fix it with care. We are committed to leaving you with a resolution that feels fair and considered.

Clarity is Care

We offer all the details - materials, care, scale, finish - so you know exactly what to expect. Because clarity is part of care.

secure checkout

We’re in a pause-and-build phase. When checkout returns, it will be simple, secure, and handled with the same care you have come to expect.